ABstract Solutions

Please describe your company and your position there.

Co-funder of Bonita en casa S.A. Our company is an on-demand and reservation platform for professionals in the beauty industry. We provide a secure and user-friendly app for professional to find customers, and the other way back. We connect both parts to access a better service experience, with better incomes, more flexibility and independent working. Our incomes come from the % we take from the total cost of the service actually provided by a professional displayed on our platform to a customer logged in in the platform as well.

For what projects/services did your company hire ABstract Solutions?

We hire ABstract Solutions to develop the app and webpage for our company, as well as the monthly maintenance, new features and other developments within the app and webpage.

What were your goals for this project?

We wanted to have 2 platforms user-friendly, simple but with a specific look and feel. Speacial features as cancellations, reservations, etc. We wanted to have our customers to be able to live the full experience of hiring beauty professional through our platform, and for the professional to ease their way into earning more money and clients.

How did you select this vendor?

We had many interviews with different suppliers and ended up with them because we found them really professional, serious and down-to-earth regarding our requests.

Describe the project and the services they provided in detail.

We arrived with our project already designed and with many ideas for the development, but in our first meetings we did an exchange of opinions and suggestions from the developers as well. They developed, configured and launched our project and they are still now introducing new features and in the maintenance of the app and webpage. Once we got to an agreement in features, wireframes, mockups we had fluent contact with them to see the evolution and also the possibility to redesign something if needed. Once the project was more developed, around 3º month, the come-and-going of the information and respective opinions was more spaced till we were ready for user testing. During this period and launching we were more in touch than before to correct this in the going. Nowadays the new features depend on the market.

What was the team composition?

Alejandro and Francisco were in charge of the whole team, as co-founders of ABs and they were the intermediaries with the other experts of their team. Ezequiel did the UX and gave as good feedback of our initial proposals.

Can you share any information that demonstrates the impact that this project has had on your business?

We were able to launch before 2 other companies that are competing with us. That let us launch also before the explosion of COVID-19 in Argentina, so we could had at least one month of business running.

How was project management arranged and how effective was it?

Our experience was really good. As for these projects lots of interaction is needed, we had to revise our communication policies cause it depended on the moment of the project, but we always found a way to connect and reach our goals. Google Meet, personal meetings for supervision but Trello as well for the everyday work.

What did you find most impressive about this company?

They've always found the way to arrive to our goals. Sometimes it took longer than expected but in the end results were perfect. We really appreciate the feedback and comments they gave us, cause their suggestions came from a different approach that was really useful.

Are there any areas for improvement?

Communication can always be better, but sometimes it's a problem between our ways of putting down to earth our wishes or requirements. As for price estimations, we didn't have a number per area or feature. That was sometimes a little bit difficult to work with, but they were loyal to the initial budget they presented us.

Please describe your company and your position there.

I am currently leading the implementation of new systems for the e-commerce business, with a main focus on issues related to Operations Management (Logistics - Supply - Catalog - Customer Service - Finance and Risk) We have 120 stores throughout the country

For what projects/services did your company hire ABstract Solutions, and what were your goals?

To develop the Warehouse Management System. The main objective was to carry out the custom development within 6 months. The system had to be able to process a flow of 1200 daily orders.

How did you select ABstract Solutions and what were the deciding factors?

They offered the possibility to develop the custom WMS according to the business specifications. Likewise, something that helped a lot was interviewing previous clients where they all agreed on the integrity of the team and the commitment to finish the project according to expectations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and developed a custom WMS fully integrated with our ERP and E-Commerce Platform. We had a crucial deadline and they take the risk to develop the software.

In the first place, we wanted to avoid as many changes as possible in our operation so they had to design the WMS thinking in our proceses. Then, they started modeling the system to make it as close as possible to our operation.

We were in constant communication with the team, knowing the status of each of the system components. They used React, Java spring cloud and .Net to develop the hole software.

How many people from the vendor's team worked with you, and what were their positions?

3 people worked with me directly, CEO, CTO, CSO

Can you share any measurable outcomes of the project or general feedback about the deliverables?

One month after launch, the system had the challenge of supporting a flow of orders for the CyberMonday event, where more than 50,000 orders were processed per month, of which 70% were made in the first week.

Describe their project management style, including communication tools and timelines.

We liked their project management, they have a very fast response time and good synergy with other teams. They we were on time to the deadlines. We communicated using Google Meet, WhatsApp, Phone Calls, Jira and Google Sheets

What did you find most impressive or unique about this company?

They also know about robotics, which allows us to project with them an evolution of what we have today. Of course human quality and commitment are also a great value!

Are there any areas for improvement or something they could have done differently?

Due to the model that we propose, we are always asking for improvements and they, very much aligned with the needs, suggest others. Could we have done things differently? Surely, but we have met the objectives set by the agreed path.