Nearshore Development Services
Founded in 1995, Huenei is a Regional IT Services provider based in Argentina.
Boasting 20 years of experience, 300+ professionals and 10+ countries presence, we enjoy a client satisfaction rate of 97% working with top level multi industry companies.
We deliver optimal Nearshore Development Services under top technologies:
- Java
- .Net
- Portals (MS Sharepoint & Liferay)
- Mobile (iOS, Android, Windows, Hybrid)
Our approach may include the whole product lifecycle or a specific profile:
- Project Managementli>
- Business Analysis
- Architecture
- Development
- Testing
headquarters
other locations
Focus
Portfolio
AIG, Monsanto, Phillip Morris, Cardif BNP Paribas, Telecom, La Caja - Generali Group, Falabella, Fraiche, Costco, Visa, ICBC, Citibank, Techint, Nec, Banco Supervielle, BBVA, Invex, Rich´s, Makro, Ficohsa, SoundHound, Viatris
Cloud Storage Optimization
The challenge was to design and implement in conjunction with the customer’s subject matter specialists, a new architecture to achieve a drastic reduction in time and costs'processing of a huge data volume collected from global end points (customer's installs). In order to put the results at disposal of cyber analysts as soon as possible.
Falabella Mobile
Background
Group Falabella is one of the main retailers in Latin America who decided to deepen their e-commerce strategy by developing a native application for IOS and Android devices, seeking to implement an on-channel strategy that would allow it to achieve its business objectives.
Challenges
Falabella sought to offer an excellent mobile experience to its clients through an application that meets the highest standards in the industry, following the best practices of UX/UI.
Business Objective
Offer a large stock of products with as much information as possible: images, description, price, etc. Possibility of updating information in real time. Integration with other modules that allow the purchase of products, such as stock management, logistics, collections, etc.
Solution
A multidisciplinary team was formed, capable of carrying out the analysis and technical design of the solution, taking into account the integrations and processes to be run from the back-end.
For the front-end, diagrams, mocks and navigation prototypes were made so as to cover the end-to-end user experience.
A native development for IOS and Android was carried out, complying with the best development practices, as well as code review and testing planning and execution.
Once the solution was commissioned, corrective/evolutionary maintenance was performed, as well as general support for the app.
Results
An application aligned to quality and usability standards was launched on the market, having an attractive design, as well as a high focus on the user experience, being able to guide you through the entire app.
The application was quickly adopted by users, generating an increase in channel traffic, as well as transactions made through it.
The application received the 2015 Chile e-Commerce Award for the best mobile e-commerce application of the year.
Pharmacovigilance AMO
Background
Application management outsourcing (AMO) including support and maintenance of pharmacovigilance application levels 1, 2 and 3 for drugs in Argentina and Chile, through ITIL methodology, in accordance with good practices (GxP) required by Viatris.
Challenges
After acquiring the marketing and distribution of Clozapine, Viatris needed to maintain the operation of the pharmacovigilance application for the proper attention of consumers, so it needed to find a partner who had experience in the pharmaceutical industry, as well as in the management of medications under a follow-up regimen.
Business Objective
Maintain compliance with global regulations of the pharmacovigilance program for a particular product marketed by the laboratory, as well as in improving the current technological platform that allows such management.
For this, the hiring of an application management outsourcing (AMO) service that contemplates the maintenance and support of levels 1, 2 and 3, aligned with ITIL methodology, was determined.
Solution
A series of customizations of the framework of the ITIL methodology were carried out to comply with a series of good practices of the company, for this it was necessary to form a technical team that had experience in said methodology, managing to implement the service model.
Additionally, an Azure-based high availability infrastructure was implemented for Argentina and Chile, all this carefully supervised by an external consultant, who ensured that the processes and quality standards of the Pharmacovigilance program were met.
To ensure completeness and correctness of the information, anomaly detection parameters were configured that will be notified after processing the files.
Results
Outsourcing of the complete management of the drug-surveillance program in the countries required by the client, aligned with demanding industry standards, and metrics that guarantee the established service level agreement must be permanently controlled.
Total Airport Management Systems
TAMS/ROD
Upgrade, support, and maintenance of the Daily Operative Report (ROD in Spanish) application, responsible for different operations at the airport and the Total Airport Management Systems (TAMS), as well as development of native and web applications for both platforms
Background
Aeropuertos Argentina 2000 was founded in 1998 for the management and operation of 35 air terminals within the Argentine national territory, and has since become the largest private operator in the world.
Today, it has over 2,100 employees working to ensure the highest quality services and meet the highest international standards of quality, safety and comfort, 365 days a year.
Challenges
AA2000 is focused on customer experience and on modernizing, transforming and expanding the infrastructure and services at the air terminals to connect communities through an efficient and sustainable network, improving the quality of service to end users and improving internal and general operations.
Business Objective
Optimize the ROD and TAMS platforms to meet the new demands of the IT department.
Develop an Android application and a Web application to support access by the AA2000 team.
Improve ticket resolution times, as well as decrease ticket creation. Manage different resources from all airports more efficiently.
Solution
Through a development team, an upgrade of the ROD system was carried out, used for the treatment of different daily operations; this has improved reporting capabilities and information for decision-making.
Regarding the TAMS system, an upgrade was performed at the operating level, taking into account the support and maintenance of the current version to ensure a better operation for end-users, contemplating the fact that this system is in charge of the total administration of all airports, which allows it to manage resources, seasonality of flights and daily operations.
Supervielle Mobile
Challenges
The bank needed to launch to the market an agile, aesthetic and reliable platform that offered users a great experience, for this, it was necessary to use a single source code, thus favoring the maintenance and optimization of the platform.
Business Objective
Improve the experience and quality of service to a growing clientele in preference to digital media, so they needed to create a mobile application that was compatible with current operating systems (IOs, Android and Windows Phone), maintaining the same experience across channels.
Solution
A turnkey project was carried out through the complete development cycle of the Supervielle Mobile application, starting with the initial conceptualization and analysis of the scope, continuing with the entire design and prototyping process of the application, guided by the best practices of UX/UI, facilitating the navigability of users.
Subsequently, the entire construction stage was completed using a multidisciplinary team and agile methodologies. Later, in the Testing & QA stage, all the necessary tests were performed to guarantee the security, functional and non-functional aspects of the application, ending with the launch and evolutionary corrective maintenance.
Results
Creation of a top application that successfully meet the highest standards, both in the banking sector and in the software development industry.
The Supervielle Mobile application allowed to substantially improve the quality of the service provided by the bank to end-users, allowing them to save time, money, and effort in having to go to a bank to carry out financial operations.
From the bank’s point of view, it not only strongly loyalty to its customers, but also obtained real-time information on how its users operate, allowing it to improve the service and include more features that generate more added value.
Voice Assistant Platform
Challenge
The client was looking for a reliable partner with whom to develop the Spanish version of all its voice and audio recognition service platforms. The partner had to adapt to SoundHound’s own platforms and developments, complying with the company’s high quality standards.
Business Objective
Develop the Spanish version of the main domains of the Houndify platform. Enter the Spanish-speaking markets at the right time and using the right resources. Offer this platform with the quality that clients demand in these markets.
Solution
Development of the Spanish version of the main existing domains on the Houndify platform. For this, the queries that each domain can handle are analyzed, then these sentences are interpreted using the LUA programming language, translating them into all the commands available on the platform.
Subsequently, the platform generates a multiple response (visual, auditory and textual), whose texts are in English and translated into Spanish using the C ++ language. Additionally, libraries and tools are developed in Python, Bash and Perl languages.
Results
Integration of the Spanish version of domains to the Houndify platform so that it can perform the proper interpretation of text or voice queries from users, both for SoundHound and its clients. These queries must also produce an answer in Spanish.
Reviews
the project
Custom Management Platform Dev for Transportation Company
"Huenei’s greatest strength is their organizational skills; they’re great at managing every step of the project."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there
I’m the general director at a transportation company.
What challenges were you trying to address with Huenei IT Services?
We needed to standardize some of our processes so we contacted Huenei to develop a custom management platform that could allow us to do that.
What was the scope of their involvement?
The team started off with a discovery process where we evaluated the needs of our operating areas. They then built our iOS and Android app, which had web and mobile versions. The platform’s main purpose was to standardize our processes, mainly focused on the information and documents we manage.
The project was very important because we had about a thousand operations annually, and we had a lot of employees supporting us. They used Java for the app's front- and backend, and the web app was developed using React. The platform was launched in January 2021, but we continue working with them for the project’s second phase.
What was the team composition?
We’re working with 10 people from Huenei, including a project manager, a functional developer, and a team of developers assigned for the front- and backend development as well as app development.
How did you come to work with Huenei IT Services?
We didn’t work with Huenui before, but we received many good references from people about their work. We started off with a discovery project and it went very well. They also showed a great understanding of our project. On top of that, they showed great professionalism and attention during our partnership so we decided to start a new project with them.
How much have you invested in them?
The project cost is about $200,000.
What is the status of this engagement?
We began working together in May 2020, and we continue to collaborate.
What evidence can you share that demonstrates the impact of the engagement?
We’ve achieved our main goal, which was to standardize our processes and improve the way we presented our clients' information. Their work’s also great, and they've always met every scheduled deadline.
How did Huenei IT Services perform from a project management standpoint?
The project has been very smooth because we don’t encounter any surprises — we always know every step involved in our partnership. Despite the challenges brought by COVID-19, we’ve had a very good collaboration. We don’t have in-person meetings, but we communicate through Zoom every two weeks.
Additionally, we exchange emails with important information and files we need for the project. They also use apps such as Jira to keep track of the processes. Overall, they have a very efficient and agile work process.
What did you find most impressive about them?
Huenei’s greatest strength is their organizational skills; they’re great at managing every step of the project. In addition, their team is very skilled and professional. Above all, they’re available 24/7 to solve any questions or issues.
Are there any areas they could improve?
Honestly, we’ve had a great experience with them. Although they didn’t offer the cheapest services, we’ve been very happy with their results.
Do you have any advice for potential customers?
They’re very professional, and they’ll give you great advice. They’re not cheap compared to the local market, but their team is outstanding and they are well worth it.
the project
Software Development for Telecom Company
"We have a good relationship with them, and we've had mostly positive results."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am an operational support systems manager at Telecom Argentina.
What challenges were you trying to address with Huenei IT Services?
They've provided a specialized team that has assisted us with several projects.
What was the scope of their involvement?
They've completed projects using Java and have delivered services related to databases and analysis profiles.
What is the team composition?
We have been working with them for a long time, and the number of resources is different depending on the project. We have had up to 30 people, but, at the moment, we are working with 15.
How did you come to work with Huenei IT Services?
When I started working with my current employer, they were already working with Huenei, so I am not sure how exactly the company found them at first.
However, after some years, the company evaluated its IT partners, and Huenei was selected again. They are not the only company we work with though, we have other partners.
How much have you invested in them?
We've invested bout 1000–1200 Argentine pesos (approximately $20 USD) per hour, per person.
What is the status of this engagement?
I've been working with my current company since 2010, and when I started they were already working with Huenei.
What evidence can you share that demonstrates the impact of the engagement?
We have a good relationship with them, and we've had mostly positive results. In general, we're happy with them.
How Huenei IT Services perform from a project management standpoint?
We've always had staff working with us, but we manage the project. As for communications, their staff maintains a very good communication channel with us.
What did you find most impressive about them?
They're understanding and flexible with our requirements, and they've shown us that they're committed to our projects.
Are there any areas they could improve?
Something they could improve is how long they take to find their resources in the market. They could be more dynamic when it comes to finding replacements and new staff.
the project
QA, Dev & Analyst Staff Augmentation for FinTech Company
“We have continued working with them because they’re very professional, serious, efficient, and kind.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I work in HR for a technology firm. We’re primarily dedicated to developing IT solutions for financial institutions. The company has about 1,000 employees and around 30 years in the market.
What challenge were you trying to address with Huenei IT Services?
My company has been working with Huenei IT Services for about 10 years now. We hired them to provide staffing services.
What is the team composition?
I’ve been directly in touch with three people.
How did you come to work with Huenei IT Services?
They were already working with the company when I started here, which was about ten years ago. We have continued working with them because they’re very professional, serious, efficient, and kind. We also consider the feedback of the rest of the inner-IT team, and they are happy with their work.
We have a very high demand for development, so we work with other companies along with Huenei IT Services, and they are one of the suppliers we don’t want to lose.
How much have you invested with them?
My company spends between 10–20 million Argentine Pesos (approximately $167,500–$335,000 USD) per year.
What is the status of this engagement?
Our needs change over time, so we don’t always have active contracts. My company has been collaborating with Huenei IT Services for a long time, but we had a reactivation of contracts in 2017. We continue to work with them.
What evidence can you share that demonstrates the impact of the engagement?
They make us feel secure and calm. We know that they have good operations and take good care of their staff, which is very valuable to us.
How did Huenei IT Services perform from a project management standpoint?
We don’t use any project management tools. We handle the hiring processes and payments with them, but we manage the projects ourselves. We usually communicate by email. They’re very responsive and have good communication.
What did you find most impressive about them?
Their reliability, security, constant communication, and willingness to collaborate has been most impressive.
Are there any areas they could improve?
Huenei IT Services could be more proactive about offering candidates. They could also have more professionals than the ones they have now.
the project
Software Development for Insurance Company
“They are very professional and honest, and we feel comfortable working with them.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the IT business solutions manager at an insurance company. I’m in charge of technology, apps, and business solutions. We’re a branch of an Italian insurance company that has about 75,000 employees around the world. We work with companies and individuals through about 50 local offices and digital channels.
What challenge were you trying to address with Huenei IT Services?
We needed help managing our site and developing various projects.
What was the scope of their involvement?
We have been working with Huenei IT Services for a while on different projects. They help us with payment management. They also provide indirect channel management to our site for our strategic partners and producers. The team has worked on digital frontends and mobile apps. They mainly use SQL and PL/SQL for our projects. They’re currently doing site maintenance.
What is the team composition?
This always depends on the project and our needs. 2–3 people are working with us on site maintenance. Someone else was also working on the website.
How did you come to work with Huenei IT Services?
We have been working with them for so long that I don’t remember how we found them in the first please. We continue choosing them, though. They are very professional and honest, and we feel comfortable working with them.
How much have you invested in them?
We’ve had several projects, so I couldn’t tell you.
What is the status of this engagement?
The partnership began in 2014 or 2015, but I don’t remember exactly when. The work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They’re great at selecting which developers work on specific projects. The developers are high-quality. Huenei IT Services does a great job on the HR side keeping their employees motivated.
How did Huenei IT Services perform from a project management standpoint?
We manage the projects ourselves, so I couldn’t say anything in that regard.
What did you find most impressive about them?
I think I have already mentioned it all.
Are there any areas they could improve?
I couldn’t say anything.
the project
Staff Augmentation for Retail Company
"They have presented us with candidates who met our specific needs in a very short period of time."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I work in the IT department of a retail company based in Argentina.
What challenge were you trying to address with Huenei IT Services?
We needed to hire more staff for some of our IT projects.
What was the scope of their involvement?
They provided staff augmentation services. We hired a project leader, a developer, and a functional analyst. One of our requirements is that the developers must be on-site at our offices.
What is the team composition?
Currently, I am working with two people.
How did you come to work with Huenei IT Services?
Our procurement team has a catalog of suppliers. Whenever a project comes up they do the bidding process and choose among those suppliers the option for a given project.
What is the status of this engagement?
We started working with them 2 years ago.
What evidence can you share that demonstrates the impact of the engagement?
They have been very good. They have presented us with candidates who met our specific needs in a very short period of time. The ones we hired adapted to the projects very well. It's hard to find companies that can work on-site, but they did.
So the results were great, we are still working with them and are looking forward to continuing. We hope to renew our contract with them.
How did Huenei IT Services perform from a project management standpoint?
They just provide the staffing resources and we manage the projects ourselves.
What did you find most impressive about them?
They are very agile. Huenei IT brought us the resources we needed very quickly and offered a very competitive price.
Are there any areas they could improve?
Maybe they could work on getting closer to their own team as they have developers working on-site on other projects. They often feel more like a part of our team than theirs.
the project
Staff Augmentation for Insurance Company
“They are always available and have great communication.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the development manager at an insurance company called Experta.
What challenges were you trying to address with Huenei IT Services?
We rely on Huenei IT Services for staff augmentation. They supply resources mainly for our Java and PowerBuilder development projects.
What was the scope of their involvement?
Our core software is developed on PowerBuilder with an Oracle database. The other part of the development is on Java. Huenei IT Services is one of several companies that support our development efforts.
What is the team composition?
There are currently around seven developers working with us.
How did you come to work with Huenei IT Services?
They’re very well known in Argentina, and their account managers provide good services. That’s why we continue working with them.
How much have you invested in them?
We spend around 10 million ARS (approximately $180,000 USD) per year.
What is the status of this engagement?
We’ve worked with them for around 2–3 years, now, starting in 2018.
What evidence can you share that demonstrates the impact of the engagement?
Their developers are responsible and professional, and they provide good work. Even though we’ve only hired them for a specific service, their developers have become a part of our team.
How did Huenei IT Services perform from a project management standpoint?
We manage the project ourselves using their resources, so that’s on us.
What did you find most impressive about them?
They are always available and have great communication.
Are there any areas they could improve?
They could work more on integrating their developers into their own company. I imagine, if they only work directly with us, they might start to lose contact with their own company.
the project
Development Services for AI Voice Assistant Platform
“They've been agile and adapted well to rapid priority changes...”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the technical project manager for an AI voice assistant platform.
What challenge were you trying to address with Huenei IT Services?
We reached out to Huenei IT Services to help develop the Spanish language functionality of our AI voice assistant platform.
What was the scope of their involvement?
Huenei IT Services is assisting with the development of our AI platform, using our internal technology to incorporate features that allow the app to understand Spanish speakers.
What is the team composition?
Our team has evolved over time, so we've worked with 8–10 developers throughout the engagement.
How did you come to work with Huenei IT Services?
I wasn't involved in the selection process.
What is the status of this engagement?
We've been working together since around July 2018.
What evidence can you share that demonstrates the impact of the engagement?
They've been a great partner overall. They're flexible when it comes to dealing with shifting priorities and timelines as needed. The tools they're using to accomplish their work have also evolved well. They're able to employ creative workarounds to some of the problems we've encountered along the way.
How did Huenei IT Services perform from a project management standpoint?
They've had a very consistent approach to project management, providing regular summaries of work in progress and next steps. They've been agile and adapted well to rapid priority changes, handling the work on a week by week basis as it evolves.
What did you find most impressive about them?
They've provided a very competent technical lead. They have been very reliable overall when it comes to keeping the team at capacity, even as resources working on our project have changed.
Are there any areas they could improve?
Nothing major comes to mind.
the project
Staff Augmentation for Financial Services Institution
"It was a great experience working with Huenei IT Services."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the IT manager at a financial entity.
What challenge were you trying to address with Huenei IT Services?
We hired Huenei IT Services to develop a system aimed for client segmentation.
What was the scope of their involvement?
It is a central system used by different applications to know what business executive is assigned to each client. Their team used JavaScript as a development language. They also provided personnel to outsource services.
What is the team composition?
We worked with a team of six.
How did you come to work with Huenei IT Services?
Huenei IT Services had a commercial operation with our bank. One of our branches referred them to us.
How much have you invested with them?
We spent around $50,000.
What is the status of this engagement?
We started working with Huenei IT services about six or seven years ago.
What evidence can you share that demonstrates the impact of the engagement?
It was a great experience working with Huenei IT Services. The development their team did was key for our business. It has an excellent performance.
How did Huenei IT Services perform from a project management standpoint?
All deadlines were met. We had project follow-up committees with excellent communication.
What did you find most impressive about them?
We have a very good relationship with them. We can reach agreements easily. Communication with their team makes everything flow and work better.
Are there any areas they could improve?
Sometimes we had delays, but they were fixed quickly.
the project
.NET & Mobile App Dev for Airport Management Company
"Huenei IT’s team exhibits many strengths."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the software development manager at an airport management company that controls over 20 airports across the country. We’re in charge of all the systems and apps, and also hire and manage solutions for them.
What challenge were you trying to address with Huenei IT?
We developed our core systems that manage the airports and their air cargo. Huenei IT works with us on the roadmap and maintenance of those systems.
What was the scope of their involvement?
For airport management, we use .NET and JavaScript. When managing the air cargo, we use mainly JavaScript and Oracle. Sometimes their team works on developing mobile apps for us.
What is the team composition?
We work with seven people at our offices, and there are seven team members working at their office.
How did you come to work with Huenei IT?
We employ an open bidding process. For another project, we chose Huenei IT and saw great results. They were scoring higher in other bids, so we selected them for more new projects.
What is the status of this engagement?
We’ve been working with them for about 2–3 years, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The results are excellent. Huenei IT is well-organized, helping us manage roadmap and development matters, separately. Before they were all mixed up, but now we have two working groups. One is dedicated to long-term projects, while the other is focused strictly on development.
How did Huenei IT perform from a project management standpoint?
Their team connected to our project management software. Each month, I receive a report that displays all the tasks and hours per person. This helps me keep control of the work and projects.
What did you find most impressive about them?
Huenei IT’s team exhibits many strengths. The developers they have based in our office are frequently checked on by their staff. I appreciate that. Also, as we hire more developers, they assign a single point of contact that distributes the work amongst them. This process is a great advantage in time and resource matters. The developers are productive and capable. We save money because they don’t have a high personnel rotation.
Are there any areas they could improve?
I don’t have anything negative to say.
the project
iOS & Android App Dev for Portfolio Investment Company
"Huenei IT Services created a successful application for my company."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the IT manager at a portfolio investment company based in Argentina.
What challenge were you trying to address with Huenei IT Services?
We engaged with Huenei IT Services for development work.
What was the scope of their involvement?
Huenei IT Services built our company an app for iOS and Android.
What is the team composition?
I met with a few people including a project manager, three developers, and a QA tester. I’m not sure if they had a bigger internal team working on the app.
How did you come to work with Huenei IT Services?
I had talked with them before this project came about. I found their profile interesting and heard great things. When we started the project, we made a list of potential suppliers and chose Huenei IT Services. We were impressed by their references and price.
What is the status of this engagement?
We started working with Huenei IT Services in June 2017. The work continued until a few months ago.
What evidence can you share that demonstrates the impact of the engagement?
As with every project, adjustments need to be made, but their team did an excellent job. Huenei IT Services created a successful application for my company. They were honest and worked to make proposed improvements when needed.
How did Huenei IT Services perform from a project management standpoint?
Their team was exceptional at communication. If there were any issues, we could talk to them, and they were open to hearing our feedback. Jira was our main project management tool.
What did you find most impressive about them?
Their biggest strength is their communication.
Are there any areas they could improve?
I can’t think of anything at the moment.
Huenei IT Services' incredible technical skills have enabled them to successfully develop the platform. Timely and detailed, they consistently inform the client of their progress. Their agile and efficient workflow is also noteworthy, as is their 24/7 availability, leading to an ongoing partnership.