Inclusion Cloud

Please describe your company and your position there.

Roche is a Swiss multinational healthcare company that operates worldwide under three divisions: Pharma, Diagnostics, and Diabetes Care. Roche is the largest pharmaceutical company in the world with over 100,000 employees, and the leading provider of cancer treatments globally. As a Category Lead, I have the necessary business knowledge to develop the overall strategy for a product category and research new product options to drive sales and achieve the organization's goals.

For what projects/services did your company hire Inclusion Cloud?

We needed to mitigate and remediate the major loopholes in data reconciliation under goods and services tax (GST) and reduce the possibility of mismatch errors and flaws. We finally hired Inclusion to get the muscle to face these issues.

How did you select this agency and what were the deciding factors?

Their experience, price and flexibility to adapt their services to our demands. Inclusion had a super fast answer to adjust their delivery to more or less developers according to our needs.

Describe the project in detail and walk through the stages of the project.

The project consisted of implementing an electronic credit invoice for our providers for two of or our divisions Pharma & Diagnostics.

Describe the recruitment process in detail.

We invited two companies to present proposals to develop this project. We evaluated experience, skill´s of the Human Resourses, time of develop and comercial conditions. After an internal team evaluation ( IT, Procurement, Finance) we decided to take Inclusion´s proposal as the selected one.

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to reduce cost production , authomation in our processes and make it more efficient; increassing the product quality, reducing the time for our providers payment.

How effective was the workflow between your team and theirs?

Inclusion’s Project Leader was fully bilingual, very professional, with a lot of patience and very easy to work with. He developed clear plans, status updates and ran the Sprints very effectively keeping his team very motivated even during the toughest part of the project.

What did you find most impressive or unique about this company?

Their expertise and the certified talents they provide are impressive.

Are there any areas for improvement or something they could have done differently?

It is good a expirience to work with Inclusion Cloud, we can still work on improve prices.

Please describe your company and your position there.

We are the global leader in technology solutions, from the forecourt to the c-store. At Gilbarco, we understand the fueling industry, our customers and what today's business needs. We provide the perfect solution to meet the requirements of both your fuel dispensing site and your industry.

Our equipment offers robustness, reliability, speed and safety in each of your operations. We have a wide range of models designed to meet each of your needs. As a Senior Software Engineering Manager I am responsible for Gilbarco's developments for North America being carried out in a timely manner with the quality of service of the company. And also, the responsible for all argentine software engineers.

For what projects/services did your company hire Inclusion Cloud?

We hire Inclusion Cloud to collaborate with the development and testing of the various products: Media Solutions (loyalty program); C-Store Solutions such as: Point-Of-Sale, Self-Checkout and Foodservice that the organization offers to the U.S. market.

How did you select this agency and what were the deciding factors?

Speed of delivery of seniority profiles and requested technologies at a competitive value. At the same time, they provide follow-up professionals with the objective of helping to establish lasting relationships that foster a consolidated organizational culture by balancing the personal and professional lives of employees.

Describe the project in detail and walk through the stages of the project.

Inclusion Cloud was involved from the beginning of the project. The development of "Point-of-Sale systems", Self-Service and FoodService

Describe the recruitment process in detail.

Inclusion Cloud provided us with 3 resources so far: (2) C++ Senior Developer and (1) Software Quality Assurance (SQA). The selection process was fast.

Four need was raised, and in the course of 15 days the candidates to fill the vacancies were presented, the corresponding technical interviews were conducted and the hiring process was finalized. Inclusion Cloud establishes previous technical interviews to ensure the quality of the talent and at the end of the process they carry out the reviews to verify the soft skills of the candidate.

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to bridge the gap in the development of our products, thus reducing and improving the end-user's shopping experience.

How effective was the workflow between your team and theirs?

Dailies were established for transparency and inspection of what was done so that the developments were as expected. To optimize the collaboration and performance of the team, check the work advanced since the last day and make monthly meetings with the commercial part to corroborate that the pre-established conditions are being fulfilled.

What did you find most impressive or unique about this company?

Dailies were established to generate spaces for transparency, inspection, optimization of collaboration and unemployment of the team in view of the work advanced since the last day and making a projection of the remaining work of the Sprint. Then we have monthly meetings with the commercial part to corroborate that the pre-established conditions are being fulfilled.

Are there any areas for improvement or something they could have done differently?

From our side we need to refine the job descriptions in order to contribute to the efficiency of the hiring process.

Please describe your company and your position there.

We are leaders in the financial market and we are revolutionizing the fintech world. The Naranja X app already has thousands of active accounts. We want to scale this experience to another 5 million people who today choose different products or services from our ecosystem: an interest-bearing account in pesos, transfers, payment of services, collection solutions, credit cards, prepaid cards, loans, insurance, e-commerce, travel, promotions and recharges.

As a Resource & Capacity Management Lead i manage IT Staffing, IT Teams Capacity, Vendor Management, Talent Management and Hirings.

For what projects/services did your company hire Inclusion Cloud?

Add development capabilities to the different projects of our fintech. Such as microservices, mobile app development, among others.

How did you select this agency and what were the deciding factors?

We hire them for their expertise in the area, flexibility and talent pool.

Describe the project in detail and walk through the stages of the project.

We worked with agile methodologies for the different projects. Inlcusive part of the resources we have acquired are now part of our company.

Describe the recruitment process in detail.

Inclusion Cloud sent us previously pre-vetted candidates and from our side, we made different technical challenges that the resources must overcome. Once the required score is reached, the interview takes place.

Can you share any outcomes from the engagement that demonstrate progress or success?

The team collaborates with the fulfillment of objectives and delivery times. As completion of the project, a resource presented by Inclusion Cloud was incorporated to our company, indicating the high quality of their service and the talent of the developer.

How effective was the workflow between your team and theirs?

They were able to provide us with high-quality staffing solutions in a few days. The team helped us carry out our plan and launch the application.

What did you find most impressive or unique about this company?

Inclusion Cloud provided us with a good hiring experience, human, high-level developers in a tight timeframe.

Are there any areas for improvement or something they could have done differently?

To offer a continuous service

Please describe your company and your position there.

Supervielle Group offers various financial and non-financial products and services specially designed to meet the different needs of its customers through multiple platforms and brands. As Head of Loan Line Department I coordinate technology teams to provide quality services for the lending sector (core banking and non-face-to-face).

For what projects/services did your company hire Inclusion Cloud?

We have been working with Inclusion Cloud through a staff augmentation engagement. We were struggling with our digital transformation so Inclusion Cloud provided us with corrective and evolutionary support for the bank's core system "Genexus Bantotal". This service was delivered to improve the processes in the following areas: checking accounts, savings accounts, accounting, transactions, etc.

How did you select this agency and what were the deciding factors?

We closed this project with Inclusion Cloud through referrals from colleagues and their sales agents. They were able to meet our need for high-qualified developers in a short period of time.

Describe the project in detail and walk through the stages of the project.

We needed to improve the processes and tasks related to the core banking system. This is a constant need and a great demand for work and professionals. Inclusion Cloud provided us with their expertise in the area and continues to help us with the innovation of our systems through agile methodologies.

Describe the recruitment process in detail.

They presented different profile requirements for this project. Inclusion Cloud sent several specialized profiles to meet these needs that were then interviewed by our company. We closed the hiring process in 15 days. Four resources were provided at the moment:

• (2) Bantotal Technical Analyst
• (1) Bantotal Developer
• (1) Environment Manager

Can you share any outcomes from the engagement that demonstrate progress or success?

Thanks to the specialized resources of Inclusion Cloud we were able to redesign the platform to enter accounting entries. We streamlined the process to "disregard purchases" in case of a possible fraud to our users and automate the refund of the amount of the purchase involved. They created a development for report generation and reconciliation of reports and daily balances.

How effective was the workflow between your team and theirs?

Thanks to Inclusion Cloud, we are able to meet our deadlines for each of the developments we carry out. To be permanently connected, we have used various communication methods to streamline processes. We utilized mail, teams, WhatsApp, Zoom, and calls.

What did you find most impressive or unique about this company?

It is a pleasure to work with the Inclusion team, the commercial sector, HR and the teams that provide us, have met our expectations and the needs of the business. Thank you for the commitment, communication and quality.

Are there any areas for improvement or something they could have done differently?

Improve onboarding processes according to the access policies of the sector and the company.

Please describe your company and your position there.

I am the Partner Success Manager with Accelerance. I am in charge of selecting Accelerance Certified Partners to work with our North American clients.

For what projects/services did your company hire Inclusion Cloud?

Our client came to Accelerance looking for a specific partner to work with several different tech stacks. This partner needed to be able to deliver high-quality Senior resources who can recognize and parse large sets of data along with a .Net and SQL background.

How did you select this agency and what were the deciding factors?

Accelerance was able to vet over 300 partners and select the top 3 for our client to interview and select. Inclusion won this opportunity with a high level of professionalism, attention to detail, and the ability to deliver high-quality resources within a short time frame. Also, their long-term partnership and expertise with SAP played a large part in winning this deal.

Describe the project in detail and walk through the stages of the project.

At the moment, Inclusion Cloud has worked on several projects. Particularly on the API REST file, the data processing in .NET, and storage in an MS SQL Server.

Describe the recruitment process in detail.

Inclusion has a wonderful, hardworking HR and recruitment staff. Their ability to provide quality candidates to our clients within 48-72 hours is unheard of in this ever-growing and competitive environment.

Can you share any outcomes from the engagement that demonstrate progress or success?

The project is ongoing. Still, the engineering team is exceeding our client's expectations.

How effective was the workflow between your team and theirs?

Communication has been great using several tools such as Teams, Zoom, and Slack.

What did you find most impressive or unique about this company?

Their strengths reside in their ability to deliver high-quality software at nearshore pricing. They are an expert team dedicated to Salesforce and SAP implementation.

Are there any areas for improvement or something they could have done differently?

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Please describe your company and your position there.

I am the CEO of Quantica Technologies. The company is a Salesforce partner that provides innovative enterprise-level software solutions and consulting services to government organizations, multilateral agencies, and foundations. We provide strategic advice and expertise to our clients in the planning, implementation, integration, and adoption of scalable, enterprise-wide software as a service (SAAS) and custom solutions. Quantica is known for providing high performing and innovative cloud-based solutions that enhance and extend the capabilities and integration scope of Salesforce into other enterprise platforms.

For what projects/services did your company hire Inclusion Cloud?

Our company was chosen to implement Salesforce Service Cloud in one particular market for a global non profit. This includes migration of legacy DonorPerfect CRM and migration into Salesforce for contact, pledge and donations management as well as integration with third party donation and payment solutions. We hired Inclusion for staff augmentation of certified resources on enterprise architecture design and Salesforce configuration and integration with third party software using ETL and RPA tools.

How did you select this vendor and what were the deciding factors?

We've known Inclusion because of their work for a few years in the multilateral sector in Washington DC. We were provided very good references also.

Describe the project in detail and walk through the stages of the project.

We received global requirements from the client HQ. Then internally developed requirements for localization in a country and conducted the majority of the implementation of those on the Service Cloud. Built customizations and localization on the Salesforce Service Cloud for pledge management, contact management and payments processing. This included multiple sprints to enhance and refine functionality. Inclusion team supported us on the integration of the tool with third party systems and payments processing, including ETL solutions and RPA.

How many resources from the vendor's team worked with you, and what were their positions?

Three resources including:

• Salesforce architect
• Service Cloud
• analyst to support customization and integration of the Salesforce platform

Can you share any outcomes from the project that demonstrate progress or success?

Migrated over 6 million donation records and 500k contacts into the new CRM solution. Also integrated it with corporate existing solution for multichannel payment processing. Removed dependencies from old DonorPerfect CRM

How effective was the workflow between your team and theirs?

Went well even though the team was distributed in different countries

What did you find most impressive or unique about this company?

Their helpful and responsive staff supported us all along the way.

Are there any areas for improvement or something they could have done differently?

As we brought them to the project midway into implementation, it was challenging to bring them up to speed on the background and architecture but once we did so we were able to move fast with implementation.

Please describe your company and your position there.

AES is a Power generation and distribution company. I'm the Global Applications Operations manager.

For what projects/services did your company hire Inclusion Cloud?

Multiple innovation projects such as

• SAP Upgrade and Cloud Migration
• Custom Web portals for vendors
• Azure, AWS, Oracle cloud support
• Salesforce CMR implementation
• Data tracking systems

How did you select this vendor and what were the deciding factors?

We selected Inclusion Services due to its local reputation for innovation and delivery quality.

Describe the project in detail and walk through the stages of the project.

Inclusion Services is generally involved from the design phase of each project. They act as an early advisor, helping us to clearly set the scope and the success factors of each implementation. During the implementation phase, their team of PMs assists us to track the progress of the tasks and ensures that each user story is properly delivered and tested.

How many resources from the vendor's team worked with you, and what were their positions?

Dozens of resources through the last twelve years. Their positions include.

• Cloud Architect
• Project Manager
• Software developer
• Multiple SAP consultants
• (Functionals and technicals) Salesforce Architects
• Analysts
• CMR consultants

Can you share any outcomes from the project that demonstrate progress or success?

Outcomes include Custom vendor portal for Chile, Colombia and Argentina that helped us to reduce our AP efforts in 70% Integration between Salesforce and SAP, allowing real-time customer data exchange, which translates in shorter resolution times for our account managers and customer reps. SAP Migration to the cloud was the foundation to consolidate five regional SAP systems into a single Global Template.

How effective was the workflow between your team and theirs?

Highly effective. Account managers were always available to address questions, and all the team members were highly skilled and motivated.

What did you find most impressive or unique about this company?

We were impressed by their ability to assist us in defining the value proposition of each of the initiatives where we involved them.

Are there any areas for improvement or something they could have done differently?

Inclusion services might explore the long-term support segment as a complementary part of the innovation wing. However AES already have long term support contracts with other companies, so we haven't had the opportunity to explore this model.

Please describe your company and your position there.

At Banco Patagonia we distinguish ourselves for being customer-oriented. For this reason, over the past few years, we have worked on the construction of new customer service centers; the implementation of state-of-the-art technology; the constant training of our staff and the continuous innovation in the variety of products and services.

Thus, we currently cover all business areas and market segments as individuals, companies, SMEs, professionals, traders, and we occupy a lead position in Salary Plans in the financial system.

The bank is made up of several work teams under a scrum methodology and as the Scrum Master Leader, I am in charge of accompanying the work groups to comply with the delivery dates in the expected time.

For what projects/services did your company hire Inclusion Cloud?

This payment aggregator service will save time in the preparation and delivery of receipts, withholdings and checks, therefore reducing the administrative burden and minimizing efforts in communicating with beneficiaries.

How did you select this agency and what were the deciding factors?

We hired them because Inclusion Cloud has the expertise to help us find effective techniques to meet our product objectives. They helped us establish empirical product planning and facilitated the collaboration of the parties when necessary.

Describe the project in detail and walk through the stages of the project.

We acquired the solution and with the help of Inclusion Cloud we are solving several issues of the platform. We started with web and app development so that customers can perform financial transactions, without handling cash, therefore optimizing their time.

Describe the recruitment process in detail.

Within 15 days, Inclusion Cloud presented several candidates. Performed technical and psycho technical tests to help us with the recruitment process. The team was a hybrid group with members of Inclusion working virtually side by side with the existing team members of our bank. We hire 1 (one) Scrum Master, who leads, trains and coaches within the organization.

Can you share any outcomes from the engagement that demonstrate progress or success?

We implemented this solution to improve the customer experience, expand our market presence and attract new customers. We are in the testing stage of "friends & family" in order to launch the tool on a massive scale soon.

How effective was the workflow between your team and theirs?

We hire the Scrum Master within 72 hours. Our teams communicate on a daily basis and I also have quarterly and monthly meetings with our other team members.

What did you find most impressive or unique about this company?

Inclusion Cloud offered us in as little as 72 hours different alternatives to our high quality needs. The work of the Scrum Master is of high quality, we are very pleased with their ability.

Are there any areas for improvement or something they could have done differently?

At the moment the work with Inclusion Cloud is smooth and they continue to help us to find the profiles required by our company.

Please describe your company and your position there.

At Seguros Sura we make sure that Latin Americans are able to live the world as it has always been and the world to come. That is why we reinvent insurance. We currently develop our business in 10 countries: Mexico, Brazil, Argentina, Chile, Colombia, El Salvador, Dominican Republic, Uruguay and Panama. As an Application Manager, I manage projects, their costs and carry out the digital transformation of the company.

For what projects/services did your company hire Inclusion Cloud?

We hired Inclusion Cloud to join us in the following projects: Vendor Portal, Database Support, and different development Integration with azure function and Logicsapps

How did you select this agency and what were the deciding factors?

We selected Inclusion Cloud because they have extensive experience in both the insurance industry and SAP. In addition, they have a high performance candidate selection process that allows them to perform their services with the expected quality.

Describe the project in detail and walk through the stages of the project.

The project, "Vendors Portal", consists of developing integrations and configurations between SAP ERP and the Portal to allow suppliers to register their invoices and self-manage. Achieving a better experience, autonomy and operational efficiency. SQL database maintenance, consisting of corrective incidents, performance and preventive improvements.

In order to improve the customer experience, we are connecting digital access with core systems. A project is underway to develop integration capabilities, where APIs are built with technology and tools such as Azure. Function and Logicsapps

Describe the recruitment process in detail.

Inclusion Cloud awarded us 3 resources: SAP FI Functional Analyst SQL DBA FullStack Developer Inclusion provides us with a team of highly qualified professionals based on the requirements previously agreed with the commercial team. These resources are analyzed from a technical point of view without leaving out the soft skills.

This is taken into account to know if they will fit in with our team. After analyzing different profiles, the potential candidate who will join the project is chosen. Inclusion Cloud provides the service of medical and psycho-technical discharge in order to help us achieve a high degree of accuracy in the selection. The development of this process allows us to reduce the turnover of our resources.

Can you share any outcomes from the engagement that demonstrate progress or success?

Working together with Inclusion Cloud, allowed us to shorten the search time for candidates according to our business needs. Our goal is to provide a quality and timely solution to satisfy our internal users and customers.

How effective was the workflow between your team and theirs?

The parties meet, on a biweekly basis, to analyze if the deliverables were completed in time, form, and with the expected quality. Inclusion has daily communication with the talents to follow up on the expected success of the project.

What did you find most impressive or unique about this company?

We are looking for a relationship beyond that of a client provider, we seek and find in Inclusion Cloud a partner relationship where they identify and commit to our strategy and projects. Inclusion Cloud is remarkable for the speed, quality, and communication of deliveries concerning our company's needs.

Are there any areas for improvement or something they could have done differently?

So far, the work with Inclusion is excellent.

Please describe your company and your position there.

Finning is the world's largest Caterpillar dealer. We have delivered unrivaled service for over 80 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. As a Project Leader, I’m responsible for planning and overseeing many critical projects within Finning’s organization, from their initial ideation through to their completion.

For what projects/services did your company hire Inclusion Cloud?

We hired Inclusion Cloud, to implement a series of bots to optimize the process of linking and creating users in our PCC and SAP ECC platforms, and to streamline the purchase process for customers who enter through the company's e-commerce platform, reducing the current times for such management.

How did you select this agency and what were the deciding factors?

We selected Inclusion Cloud because of their previous experience implementing RPA solutions. In addition to their proven track record in the technology world and knowledge of our industry, they offer competitive rates, fast response time and high-quality of service, which made us hire them again for other projects.

Describe the project in detail and walk through the stages of the project.

First, we had to identify the process that our company had for registering new customers. Before, our problem was that when a customer wanted to access our sales portal, it could take up more time to create users. This manual process required multiple verifications and approvals until the customer was validated. Inclusion Cloud's experience with RPA implementations helped us to reduce the process of automating customer registration and the respective validation of information from different regions to 1 day, or a matter of hours.

Describe the recruitment process in detail.

The selection process was fast: they achieved to present candidates within 15 days, the corresponding technical interviews were conducted and the hiring process was finalized. Inclusion Cloud helps us to find 5 different resources: One Project Manager One Functional Analyst One Java Developer One RPA Developer One ABAP Developer

Can you share any outcomes from the engagement that demonstrate progress or success?

Nowadays, a new client that is registered in PCC is associated to our CUC in a period no longer than 10 minutes. In case this client does not exist within SAP, it should be configured in less than 30 minutes. And finally, we receive a record or list of all the accounts created during the day with their respective account in our portal in less than 8 hours

How effective was the workflow between your team and theirs?

The workflow is simple, we apply the waterfall methodology and have internal working sessions to discuss progress, and validate functionality for testing with the business.

What did you find most impressive or unique about this company?

The team was easy to work with and adaptable to the needs that arose during the project. They had a very good disposition focused on solutions. Good attention to the requests expressed by the business.

Are there any areas for improvement or something they could have done differently?

Consider the extension of testing times on projects.