Ithreex Global

Introduce your business and what you do there

I’m an IT manager at a university.

What challenges were you trying to address with Ithreex Global?

Our services were growing but our database couldn’t keep up with the growing demand of our business. As a result, we hired Ithreex Global to help us.

What was the scope of their involvement?

Ithreex Global supports all of our apps and Oracle databases. They also handle the monitoring of our IT solutions. They use Oracle for databases and Tabix for database monitoring. For reports, the team uses Grafana, Microsoft Dynamics, and open-source tools.

What was the team composition?

We’re working with someone assigned to databases and a senior developer for more complex tasks. We also work with a monitoring team of two people and a specialized software team of four people.

How did you come to work with Ithreex Global? 

We were already working with Ithreex Global long before I came to work for the company. They had great customer service, and they were flexible. As a result, when our project came up, we invited them to be part of our licitation process. In the end, Ithreex Global was selected because of the quality of their proposal as well as their reasonable cost.

How much have you invested in them?

The database services cost about 3.5 million Argentine pesos (approximately $33,000 USD) per year. On top of that, monitoring costs about 2.5 million Argentine pesos (approximately $24,000 USD) and their support costs about 4 million Argentine pesos (approximately $38,700 USD) annually.

What is the status of this engagement?

We started working together in August 2006, and it’s an ongoing collaboration. However, they’ve been working with the company since 2001.

What evidence can you share that demonstrates the impact of the engagement?

Thanks to their work, we were able to organize our databases and now have real stats to grow our services smoothly. On top of that, our database can now keep up with our growth. As for support, our goal was to be able to respond to any incident within 24 hours since we could only respond and resolve 30% of our tickets. Currently, we can now respond and resolve 96% of the tickets within the established deadline.

How did Ithreex Global perform from a project management standpoint?

They have a great project leader and technicians. As a manager, I have someone I can communicate with directly who understands my needs. Our internal technicians also have someone they can communicate with who understands their language. Overall, those two things add great value to their services.

What did you find most impressive about them?

The quality of their service is impressive.

Are there any areas they could improve?

They always comply with everything we ask, but we’d love it if they could make more improvements to their proposals. We also want them to improve their proactivity.

Introduce your business and what you do there

I’m an IT manager at a legal services company.

What challenges were you trying to address with Ithreex Global?

We hired them to develop our CRM.

What was the scope of their involvement?

Ithreex Global helped us develop a CRM for collection management. They’re also helping us with the integration of telephony into our system as well as with the creation of statistical indicators. One of the tools they’re using is Oracle.

What was the team composition?

I work directly with a project manager and a team of three people from the development area.

How did you come to work with Ithreex Global?

We worked with one of Ithreex Global’s developers in the past, and since we had a good experience with him, we continued our collaboration with the company.

How much have you invested in them?

We’ve spent 1 million Argentine pesos (approximately $9,600 USD).

What is the status of this engagement?

We started working with them in January 2021, and it’s an ongoing collaboration.

What evidence can you share that demonstrates the impact of the engagement?

The projects are still in progress, so we don't have any metrics to share yet. However, the call center CRM integration is very important for us. 

How did Ithreex Global perform from a project management standpoint?

We’ve established a calendar and have weekly or even daily meetings when needed. We use Google Meet, Trello, and other project management tools.

What did you find most impressive about them?

The project isn’t finished yet so we don’t have a thorough evaluation of their work. However, there are things such as the statistical part of the project that have been truly valuable for us.

Are there any areas they could improve?

Make sure to have enough developers to cover all of the projects you have.

Introduce your business and what you do there

I’m the CEO of a company with four divisions: mobility, hospitality, real estate, and software and technology.

What challenges were you trying to address with Ithreex Global?

We needed to develop a software platform that mediated our CRM with the company’s Legacy systems.

What was the scope of their involvement?

We worked with Ithreex Global in the implementation of a services integrator. We used React and Node.js in development.

What was the team composition?

It has changed over time, but we’ve worked with 2–7 people. Our main contact point is their CEO.

How did you come to work with Ithreex Global?

We had a licitation; we evaluated four different software companies. We selected them after this process.

How much have you invested in them?

We’ve spent about $6 million Argentinian pesos (approximately $58,000 USD).

What is the status of this engagement?

We started working with them in August 2021, and it’s an ongoing collaboration.

What evidence can you share that demonstrates the impact of the engagement?

Thanks to this platform, we’ve been able to have control over every transaction passing through the integrator. We now have an ordered operation among our different systems. 

How did Ithreex Global perform from a project management standpoint?

They’ve defined a schedule and executed it along with our team; it has worked pretty well. We’ve also been able to implement the system in a timely manner.

What did you find most impressive about them?

They’re very technically solid. They know the product very well, and the team can solve anything that comes up.

Are there any areas they could improve?

Their customer success service could improve. They could have a non-technical resource assigned to work closely with the client solving any questions or requests.

Introduce your business and what you do there

I’m a trade marketing analyst for an online marketplace.

What challenges were you trying to address with Ithreex Global?

Every year, we have to implement two promotional campaigns as part of a global partnership. We design campaigns, and then present them to our partners so that they can evaluate them. Ithreex Global helps us with the campaigns and the methods to present our results.

What was the scope of their involvement?

I can’t talk about the technicalities of the campaigns, but as for results, Ithreex Global creates interactive gamified reports on a digital platform. Those reports can then be scrolled by our partners where they can view the different stages and results of our commercial actions.

What was the team composition?

I work directly with one person, but we’ve had a couple of meetings with the whole team composed of 6 people.

How did you come to work with Ithreex Global?

I asked for quotations from different agencies and Ithreex Global was one of the companies that offered the best financial options. Ithreex Global was also referred to us, and they made a good impression during the first meeting. Above all, they were very professional and provided a very detailed budget, which was both very important for us.

How much have you invested in them?

We’ve spent 300,000 Argentine pesos (approximately $2,900 USD).

What is the status of this engagement?

We started working together on November 17, 2021, and we have an ongoing collaboration.

What evidence can you share that demonstrates the impact of the engagement?

We’ve had very good results. In a project like this, the creative component is very important, and we really like what they have done in that regard. Above all, we believe that we’ll have great final results.

How did Ithreex Global perform from a project management standpoint?

They use agile methodologies and it’s working very well.

What did you find most impressive about them?

We're impressed by their creative proposal and reliable technical support.

Are there any areas they could improve?

No, our collaboration has been great.

Please describe your company and your position there.

I'm the Manager of a tax administration advice company

For what projects/services did your company hire Ithreex Global ?

Technologies that enable data-driven forecasting have had an enormous impact in different fields of science and industry, and have made it possible to optimize the production of services and to improve decision-making processes. In this project, the task of predicting the future behavior of taxpayers is analyzed.

The project focus on the definition of an MVP within a timeframe of 3 months, using data that includes debt, past payments, and interactions between the taxpayers and the several communication channels of a dedicated helpdesk. The analysis, based on statistical methods, business knowledge, and machine learning techniques, allows us to assess the feasibility of this data set to get business intuition and decision-making capacity in the strategies to improve the business parameters. An interdisciplinary team is responsible for the development of the product using agile methodologies, allowing for a well-documented process sustained by scientific evidence and industry experience.

The results are validated using custom performance metrics, adapted following the requirements of the business. Also, segmentation of the set of taxpayers is performed through statistical learning to identify groups with different needs and to measure the relative importance of the features in the data set to characterize the behavior of the taxpayers. The results of this analysis, along with those of the forecasting approach, are discussed in terms of insight to define payment incentive strategies. The results for the forecasting problem are implemented as an API that can be automated for continuous data ingestion with periodic validation and correction.

How did you select this vendor and what were the deciding factors?

We chose Ithreex Global because of their extensive experience and recognition in the market related to the subject.

Describe the project in detail and walk through the stages of the project.

The project is about a predictive analysis model whose purpose was identified behavior patterns in a certain universe of taxpayer, through information analysis, the clustering of subjects and the use of internal and external data sources, that are referring to information on payments in arrears, debt for activity, procedures and any other interaction that links the subject with the tax administration.

The steps planned for the entire process of this MVP were: First the understanding and definition of the business problem. Then we collected the information and studied the features that matter to propose a solution for this problem. Next, we prepared the information for the analysis, data clean, detection of atypical data and imputation of the missing ones. Afterwards, we did an exploratory analysis of the data to create knowledge, and used it to apply models of machine learning with supervised and unsupervised algorithms. In the end, we used the results to the assessment of business opportunities, make conclusions and recommend the product.

How many resources from the vendor's team worked with you, and what were their positions?

The founder was our first point of contact besides we work with two Data Scientists.

Can you share any outcomes from the project that demonstrate progress or success?

The prediction model achieved a 91.5% accuracy with a tolerance of one day.

How effective was the workflow between your team and theirs?

The workflow between the teams was excellent because of the application of agile work methodologies.

What did you find most impressive or unique about this company?

It was comforting to see their business knowledge and the work methodology they have.

Are there any areas for improvement or something they could have done differently?

We didn’t have any problem with the areas we worked.