Nybble Group

Please describe your company and your position there.

A Fortune Global 500 consulting services company with over $44 billion in revenue and more than 500,000 employees. 

For what projects/services did your company hire Nybble Group?

The scope of work assigned to Nybble Group was around the complex integration work with back-end systems including the airline systems for the Book a Cruise and Book an Airline functionality.

How did you select Nybble Group?

We selected the Nybble Group because they demonstrated deep technology capabilities, excellent project management and commitment to get the job done on a very tight timeline.

Describe the project in detail.

The website redesign was a major project focusing on:

1. Complete re-branding around the "Modern Luxury Lives Here" brand
2. New industry leading functionality with seamless integration to reservations, airlines, local transportation and shore excursions The technology stack was on cloud ( AWS ) and Adobe ( AEM ) 

What was the team composition?

The Nybble team had a senior Project Manager and a core group of developers working using an Agile methodology ( 2-week sprints ).

Can you share any outcomes from the project that demonstrate progress or success?

Nybble's sprint delivery points were among the highest of any sprint team. The defect rates were very low. The code was clean and met established standards. The above results were especially impressive given the complexity of some of their work around airline integration.

How effective was the workflow between your team and theirs?

The Nybble project manager was fully bilingual, very professional and very easy to work with. He developed clear plans, status updates and ran the Sprints very effectively keeping his team very motivated even during the toughest part so of the project.

What did you find most impressive about this company?

The most impressive thing about Nybble on this project was their 100% commitment to results. This was a challenging project and they were worked very, very hard to make sure we were successful.

Are there any areas for improvement?

During this project we did not identify any major areas for improvement with Nybble. There were no escalations and work was delivered as promised.

Introduce your business and what you do there.

I’m the COO of a pet insurance company.

What challenge were you trying to address with Nybble Group?

We were looking for additional support, from a staff augmentation and software development standpoint.

What was the scope of their involvement?

They provide frontend resources with some backend resources as well. Primarily, the teams are focused in Angular. They’re also helping in some CMS support with a .NET backend and .NET core API technologies.

What is the team composition?

We work with five people from their team.

How did you come to work with Nybble Group?

We became familiar with them through their work with one of our partners.

How much have you invested with them?

We spent $50,000–$100,000.

What is the status of this engagement?

We started working together in August 2020, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The results have been highly successful. The quality of the work is exceptional. We go through a pretty rigorous code review process here, and there has been nothing but quality feedback. In addition to that, the ramp-up time was incredible; they were able to jump into our system, act as an extension to our team, and act as an extension of our team effectively.

How did Nybble Group perform from a project management standpoint?

Their ability to meet deadlines is also exceptional. They’re very communicative, and they’ve jumped into our chat platforms to make themselves readily available. Their project management skills have been nothing short of fantastic.

What did you find most impressive about them?

They have a depth of resources available. Based on their success so far, I see a strong potential for increased involvement in other areas of development.

Are there any areas they could improve?

No, we haven’t had any issues. It’s all been very seamless.

Introduce your business and what you do there.

I’m the CMO of a pet marketing company that focuses on pet insurance and pet health-related products. We’re a startup that’s rolling out new products.

What challenge were you trying to address with Nybble Group?

We’re a new entrant in the market and have multiple products in two main categories. First and foremost, we wanted to create some breakthrough levers with regards to design and technology. Secondarily, we wanted to create a seamless integration across our products fueled by data and insight. 

Another area that’s really important is the concept of maintenance. Things pop up that we don’t think about. We built our MVP but we’re always looking to enhance. The collaboration is really about enabling access to efficient and effective technology and perhaps avoiding some of the clunky, home-made approaches that people use.

What was the scope of their involvement?

Nybble developed and designed our internal database. Their first deliverable is a consulting technology platform we use to support, inform, and enable all of our upcoming products, which involve multiple websites. Secondly,  they worked to enhance the platform’s UX.  

Currently, the team is working on the project’s third deliverable is our internal technology database. The platform has to integrate with multiple third-party technology platforms that we don’t control. 

From a database standpoint, we want to tap into some of the open-source tools, rather than recreate the wheel. We’re in the process of customizing some of the open-source tools available that Nybble recommended to us.

We’ve been increasing their scope of work month-over-month. They have expanded their role into marketing support services, handling our social media, email deployment, and ad assets’ design and development. 

What is the team composition?

I interacted with everyone in Nybble to some extent — from owner-operator to product managers, designers, and developers — depending on the need or issue. 

How did you come to work with Nybble?

I had worked with a couple of Nybble employees at a past company. I followed them and I feel that it really paid off. 

How much have you invested with them?

I think we’ve invested close to $500,000. 

What is the status of this engagement?

We started collaborating with them in October 2018 and the engagement is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

I will give Nybble a 10 out of 10 for design and user experience. I’m really confident about that. The support has been great and we can move pretty quickly while still paying attention to detail. They’ve been helpful and it’s really been a great relationship overall.

The harder KPIs are related to technology and our stepped-purchase process. I believe we’re at 8 out of 10 with regards to completing our metrics, such as the purchase of a product and initiating customer support. Overall, those metrics have been absolutely stellar. 

How did Nybble perform from a project management standpoint?

Nybble’s communication skills are really comprehensive and the team support is round-the-clock. As much as I hate to send a message at 11:30 p.m., they respond quickly when I do. This speaks to their commitment and how they operate across the board. 

I also find their ticketing system interesting because I can tap into their systems — from product management to user experience and design tools — without having to manage it 100% of the time. I think their whole approach to these open-source platforms enabled us to have a level of transparency that I wouldn’t have if everything was on a custom build and housed with them. 

What did you find most impressive about them?

One of the things that most impressed me is that they strike a good balance between being very customer-centric and not going down the wrong path. If they think there's a better way to do something, they will certainly let us know. I appreciate that because they’re really the experts and there’s a nice presentation of those things that make us listen to them a bit more. 

They’re a group of people who produce quality work and they’re committed to me and my businesses. They strike a balance between a good relationship and a good corporate partnership. 

Are there any areas they could improve?

When we started out, we went through a little bit of a rough patch with the creative and design team, but they turned it around really quickly. Once they heard what we were saying, we got to a really good place. 

They could adapt their processes to our schedule a bit better and keep things moving as fast as possible. I respect their management style and I appreciate the process but I need them to integrate with our processes as best as possible. 

Do you have any advice for potential customers?

Potential customers should provide as much information as possible; the more information you share with them, the better their work is. It might be an extra 10 minutes to explain something in more detail, but it just improves the quality of their solution. 

Please describe your company and your position there.

Product Marketing Director for insure tech solution provider

For what projects/services did your company hire Nybble Group?

We need to support an existing client's pitch for some new business and created a prototype customer app they were proposing to supply to their client.

What were your goals for this project?

Quick time to productivity and a cost-effective solution.

How did you select Nybble Group?

We had worked with Nybble in the past on several projects and know they were fast, flexible, cost-effective and technically savvy.

Describe the project in detail.

The project was to build a responsive web-app in AngularJS that would permit clients of a household insurer to submit claims information and to monitor progress as the claim was progressed by hooking up to our back-end claim administration system.

What was the team composition?

We supplied some initial BA input but Nybble provided the development and test resource - 2 FTE.

Can you share any outcomes from the project that demonstrate progress or success?

Demo app performed perfectly and was delivered on-time and on-budget

How effective was the workflow between your team and theirs?

Very good interaction between their team and our and issues were turned around very quickly.

What did you find most impressive about this company?

Good tech skills and ability to be nimble and responsive.

Are there any areas for improvement?

None